What is the cancellation policy?

• 100% refund is available if a client’s order is cancelled within 3 days after booking. After 3 days only a 100% company credit will be given 30 days to rebook or transfer booking.

Are pets allowed to sleep in teepees and tents?

• As much as we love pets, please do not allow animals inside of teepee or tents.

Is there an age restriction?

• No, however, we ask that only children 3 and older sleep on the air mattresses.

What areas do you service and are there any travels fees?

• Our standard delivery is included for locations within a 20-mile radius of our service area (Westbank).
• For locations more than 20 miles away, an additional travel fee will apply based on the distance required for delivery, setup, and pickup.
• Travel fees are calculated based the round-trip distance required for your event. Additional fees may apply for locations requiring extended setup times, difficult access, stairs, long distance carrying, and or special delivery arrangements.
• Please contact us before booking if your event location is outside our 20 mile service radius so we can provide an accurate quote.

How soon do I need to book an appointment?

• Please book your event at least 30 days prior to your event date. A rush charge and any additional fees are applied if a party is booked within 7 days of the event.